TERMS OF SERVICE

By booking a service with Holly, you agree to the following terms and conditions.

This website is owned and operated by The Divine Arcana. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the chance to book an intuitive Tarot Reading. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

You are over the age of 18.

 

Readings are not a substitute for professional legal, financial, medical or psychiatric advice.

 

For legal reasons, all readings are provided for entertainment purposes only.

 

Your reading is subject to your very own interpretation and you hold all responsibility for actions taken and choices made.

 

Holly will not be held responsible for any actions or life choices carried out by you.

 

Your reading will not replace the need to seek professional medical, financial or legal advice.  You will consult a trained healthcare professional or legal and financial advisor should you need professional advice.

 

You understand that all sales are final. No negotiations will be made. You will only be refunded should Holly not be able to do your reading for any reason.

 

Holly reserves the right to decline a reading for any reason. 

 

All services booked are prepaid and services will not be rendered until a payment is received. 

 

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

 

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

If you don’t want us to process your data anymore, please contact us at business@thedivinearcana.net.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Personal information provided to Holly for the purpose of your reading will not be disclosed to any other individual.

Holly respects the privacy of all her clients and therefore will not do anything to jeopardise the trust they have in her. 

 How Google uses data when you use our partners’ sites or apps

SHIPPING, RETURNS & REFUNDS

All packages are shipped via Royal Mail Delivery Service. Shipping prices are calculated automatically at checkout. Please be aware processing times may vary from 3-5 days as most items are handmade. Delivery will take place up to 5 working days after processing. You will be updated via e-mail every step of the way.

 

Our return & refund policy is 14 days after delivery. After the 14 days are up, we can no longer refund or exchange items.

If, on the off chance, an item is badly damaged during shipping you will be entitled to a full refund after return of the product. If, after inspection, the item is deemed useable you will receive a refund of 50%. You can also choose to have the item returned back to you with a fee of £3. (£7 if you live international)

For health and hygiene purposes, roller blends and essential oil sprays cannot be returned or exchanged.

We hope that you understand when an item is posted, it is no longer under our control and we cannot take any responsibility for damages or losses incurred. We will however do our best to resolve the matter for you. All items are shipped via royal mail and gently packaged to prevent damage.

For further enquiries, please contact:

business@thedivinearcana.net

CANCELLATION POLICY

Cancellations are not permitted by clients as clients do not need to be present for a reading - they are sent via E-mail in PDF format or unique YouTube video link. 

Cancellation of Soul Healing Session allowed but 72 hours notice must be given. You will be entitled to a full refund if cancelled before the 72 hour time frame. If cancelled 48 hours prior to scheduled booking, you are entitled to a 75% refund. If cancelled anywhere after this time, or you do not show for your booking, no refund is permitted. 

If, for any reason, I am not able to carry out a reading for a client within the scheduled time frame, a full refund will be given. Otherwise, a client can choose to reschedule with me.

For further enquiries, please contact:

business@thedivinearcana.net